Patient Service Representative (PSR)
Who We Are Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services.
Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home.
A vital resource for healthcare, we are the region's largest employer, a dependable community partner, and are at the leading edge of clinical innovations.
We are looking for passionate, innovative, and caring people who will each bring their unique skills and perspectives to our workplace.
What You Will Do:
Patient Service Representative serves as the first point of contact for patients within the Valley Health physicians' network.
This is a key role in the patient experience and must demonstrate excellence in all patient and customer encounters including face-to-face and telephone interactions.
This position assures that a high quality patient experience takes place by providing administrative support to the ambulatory care team through excellent customer service, attention to detail and interpersonal skills.
This position is responsible for the accurate and appropriate scheduling of patients for optimum care and provider efficiency.
This position is responsible for collecting accurate demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture.
What You Will Bring:
Education High School Diploma or equivalent required Associates preferred Experience 1 Years relevant work experience required Associates degree may substitute for one year of relevant work experience.
Qualifications Customer Service experience preferred Strong computer, customer service and communication skills required Skills in medical terminology a plus Ability to prioritize work Ability to handle confidential information and sensitive situations required Interpersonal skills to work with diverse people within and outside organization required What You Will Get:
Competitive salary Flexible scheduling Health Insurance Paid Time Off Wellness Program Tuition Assistance Retirement Plan Life Insurance some benefits are subject to change due to job status We celebrate, support, and thrive on our differences for the benefit of our employees, our patients, and the communities we serve.
We are neighbors caring for neighbors, and our goal is always to help those we serve get well, feel well, and stay well.
EOE Criminal Background Checks VA State Police 3rd party Background Check Central Registry FLSA Classification Non-exempt Grade 106 Physical Demands 6 A Customer Service.
Estimated Salary: $20 to $28 per hour based on qualifications.
Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home.
A vital resource for healthcare, we are the region's largest employer, a dependable community partner, and are at the leading edge of clinical innovations.
We are looking for passionate, innovative, and caring people who will each bring their unique skills and perspectives to our workplace.
What You Will Do:
Patient Service Representative serves as the first point of contact for patients within the Valley Health physicians' network.
This is a key role in the patient experience and must demonstrate excellence in all patient and customer encounters including face-to-face and telephone interactions.
This position assures that a high quality patient experience takes place by providing administrative support to the ambulatory care team through excellent customer service, attention to detail and interpersonal skills.
This position is responsible for the accurate and appropriate scheduling of patients for optimum care and provider efficiency.
This position is responsible for collecting accurate demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture.
What You Will Bring:
Education High School Diploma or equivalent required Associates preferred Experience 1 Years relevant work experience required Associates degree may substitute for one year of relevant work experience.
Qualifications Customer Service experience preferred Strong computer, customer service and communication skills required Skills in medical terminology a plus Ability to prioritize work Ability to handle confidential information and sensitive situations required Interpersonal skills to work with diverse people within and outside organization required What You Will Get:
Competitive salary Flexible scheduling Health Insurance Paid Time Off Wellness Program Tuition Assistance Retirement Plan Life Insurance some benefits are subject to change due to job status We celebrate, support, and thrive on our differences for the benefit of our employees, our patients, and the communities we serve.
We are neighbors caring for neighbors, and our goal is always to help those we serve get well, feel well, and stay well.
EOE Criminal Background Checks VA State Police 3rd party Background Check Central Registry FLSA Classification Non-exempt Grade 106 Physical Demands 6 A Customer Service.
Estimated Salary: $20 to $28 per hour based on qualifications.
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